Break-Even Guarantee

Core pays for itself, or you don't pay.

Use the Vinted bot for your first month on Core, and if your Vinted sales have not covered what you paid, we refund that month in full.

These terms form part of our Terms of Service (Section 6.2) and our Refund Policy (Section 2).

1. Who it covers

• It covers your first paid month on a Core subscription
• It does not apply to later months or to renewals
• It does not apply to Ultimate
• One claim per person. It does not apply again if you cancel and subscribe a second time

2. What you need to have done

This is cover for a genuine attempt at using the product, not for subscribing and never setting it up. During your first month you must have:

• Used the Vinted monitor on at least 25 of the 30 days — your Vinted token connected and at least one filter channel running
• Bought at least 3 items through the alerts it sent you

3. What "pays for itself" means

• Your gross Vinted sales during that month, added together, come to less than what you paid for the month
• Sales, not profit. We do not ask what your stock cost you, and we do not deduct Vinted's fees or your postage
• "What you paid" is the amount actually charged for that month, as shown on your invoice — so if you used a discount code, the amount you need to have covered is lower

4. How to claim

• Claim within 7 days of the month ending, through a support ticket in our Discord server or by email at support@resellreserve.co.uk
• Send your Vinted sales history for the month, and your Vinted purchase history for the items you bought through the alerts
• Opening a claim pauses your next renewal, so you are not charged again while it is assessed
• We check what you send against your account with us and reply within 5-7 business days

5. If the claim is agreed

• We refund the month in full to your original payment method, normally within 5-7 business days
• Your subscription ends and your access is removed when the refund is issued

6. Your statutory rights

This guarantee is something we offer on top of your rights under the Consumer Rights Act 2015 and other UK consumer law. It does not replace them and nothing here limits them. If the Service is not provided with reasonable care and skill, or materially differs from its description, you may have a remedy under the law whether or not you qualify for this guarantee.