Refund Policy

Refund Policy

1. Your Statutory Rights

Nothing in this refund policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection law. If the Service is not provided with reasonable care and skill, or materially differs from its description, you may be entitled to a remedy under UK law. We will always honour our legal obligations regardless of the policies set out below.

2. General Refund Policy

Subject to your statutory rights under Section 1, subscription payments are generally non-refundable. We do not provide refunds, credits, or reimbursements for any portion of a billing period based on change of mind or reduced usage.

When you cancel your subscription, you will retain full access to all paid features and tools until the conclusion of your current billing period. No prorated refunds are available for the remaining days, weeks, or months of your billing cycle.

3. Circumstances Where Refunds May Be Considered

In addition to your statutory rights, we may at our discretion consider refund requests in the following circumstances:

Potential Refund Scenarios (Discretionary):

• The Service was not provided with reasonable care and skill, and the deficiency materially affects your ability to use the Service as intended
• The Service materially differs from its description at the time of purchase in a way that significantly impacts functionality
• Duplicate charges occurred due to technical errors or system malfunctions on our part
• Refund is required by applicable law or court order

Refunds Will NOT Be Provided For:

• Change of mind, buyer's remorse, or simply deciding you no longer want the Service after purchase and initial use
• Dissatisfaction with the Service when it has been delivered as described and functions as advertised
• Failure to achieve desired business results, profit expectations, sales targets, or financial outcomes
• Poor performance of your reselling business, inability to find profitable items, or market conditions affecting your success
• Subscription cancellations (you retain access until your billing period ends, which is the extent of any "refund")
• Account suspensions, restrictions, or terminations resulting from violations of these Terms or our community guidelines
• Third-party platform changes, restrictions, or account bans (e.g., Vinted account issues, Discord limitations)
• Technical issues that are resolved within a reasonable timeframe or that do not substantially prevent Service use

4. Refund Request Process

To submit a refund request, please contact our support team via a Discord support ticket (our Discord server) or by email at support@resellreserve.co.uk. Please include your Discord username, subscription tier, transaction details, and the reason for your request. We will review your request and respond within 5–7 business days. Requests relating to your statutory rights under the Consumer Rights Act 2015 will be assessed accordingly and are not subject to our general discretion.