Terms of Service

Agreement Acceptance

These Terms of Service ("Terms") are a legally binding agreement between you and Resell Reserve. They take effect the moment you first access or use any part of our Service.

By using our Service, you confirm that:

• You have read and understood these Terms
• You are legally allowed to enter into this agreement
• You agree to be bound by them

If you don't agree, stop using Resell Reserve.

1. Introduction and Definitions

These Terms govern your use of Resell Reserve — our Discord, our website, the Reframe photo app, and all related tools (collectively, the "Service").

Resell Reserve is a subscription platform with tools for resellers: deal monitoring, automated buying, AI research and listing tools, the Reframe photo app, and educational content. By using any part of the Service, you agree to these Terms and our Privacy Policy.

2. Service Overview and Features

Resell Reserve gives you tools to buy, manage, and grow your reselling business. The Service includes:

• Marketplace Monitoring: Real-time deal detection and automated alerts delivered through Discord for the Vinted platform, plus an eBay deal monitor for underpriced electronics
• Automated Purchase Tools: One-tap checkout (AutoBuy, on every paid plan) and fully automated purchasing (AutoCop — Ultimate tier only)
• Inventory and Profit App: the Resell Reserve app at app.resellreserve.co.uk, a tracker for what you buy and sell, with optional connections that read your own Vinted and eBay accounts, reports, and share pages you can switch on and off
• Research and Listing Tools: AI price estimation, AI listing text, sourcing research tools and reselling price guides, delivered through Discord
• Reframe: Our photo app, at its own web address and signed into with your Discord account, which turns a garment photo into a listing image. It runs on credits — a monthly allowance included with Ultimate, a one-off welcome grant on plans without an allowance, plus credit packs you can buy in the app (see Section 5.6)
• Educational Resources: Guides, tutorials, and community discussion in our Discord
• Onboarding: A free one-to-one setup call on every paid plan, arranged through a support ticket

What you can access depends on your subscription tier (Core or Ultimate). Free content is also available to all Discord members. Features may change over time — we'll give reasonable notice where we can.

3. Account Registration and Access Requirements

Resell Reserve is open to anyone worldwide, subject to these Terms and local laws. You must be at least 13 to use our Service — this matches Discord's minimum age. If you're 13–17, make sure you have parental consent. Accounts found to belong to under-13s will be terminated immediately.

To access paid features, you need to:

• Have an active Discord account and join our server
• Give accurate information when setting up your account
• Match your Discord account to your subscription — by entering your Discord username at checkout, or by linking your Stripe email in Discord afterwards
• Keep your subscription active

Account Verification

Paid features unlock once your Discord account is matched to your subscription: automatically when the Discord username you entered at checkout matches a member of our server, otherwise when you link your Stripe email in Discord. This step is mandatory — it stops subscription sharing and protects legitimate subscribers.

4. Acceptable Use and User Responsibilities

Use the Service lawfully. You must not:

• Engage in fraud, deception, or anything illegal
• Share, sell, or transfer your account or subscription access to anyone else
• Try to bypass or interfere with our security, access controls, or technical limits
• Infringe our IP or anyone else's intellectual property or confidential information
• Use bots or scripts to access the Service beyond normal use or in violation of our rate limits

We can suspend or terminate your account if you violate these Terms or act in a way that threatens the Service or community. We'll give notice first where we can. For serious violations — fraud, account sharing, security threats — we may act without warning. Your statutory rights under UK consumer law are not affected.

4.3 Third-Party Platform Risks and Automated Purchase Tools

Our Service includes automated purchasing tools (Autobuy and Autocop) that interact with third-party platforms like Vinted. By using them, you accept the following:

• Third-Party Terms: Automated tools may conflict with Vinted's or other platforms' terms of service
• Your Risk: Using Autobuy and Autocop is entirely at your own risk
• No Liability for Bans: Resell Reserve is not responsible for any account restrictions, suspensions, or bans imposed by third-party platforms as a result of using our tools
• No Refunds for Bans: We won't refund, credit, or compensate if your third-party account gets restricted or banned
• Your Responsibility: It's on you to check and comply with the terms of any platform you use our tools on

We make no guarantees that our tools comply with any third-party platform's terms, and we disclaim all liability for consequences arising from their use.

4.4 The Resell Reserve app

The Resell Reserve app is a tool for keeping your own records. By using it you accept the following:

• The figures it shows — profit, reports, tax summaries and any price guidance — are records and estimates for your own use, built from what you and your connected accounts put in. They are not financial, accounting or tax advice, and you are responsible for checking anything you rely on or file
• Connections to Vinted and eBay use your own credentials and read your own account. The app changes something on a marketplace only when you ask it to (for example a listing's price), and the marketplace's own terms apply to your account there. You can disconnect at any time
• You decide what you upload and what you share. A shipping label you upload carries your buyer's details, and a share page you switch on is visible to anyone holding its link until you turn it off
• You can export everything you have logged at any time, and delete your account and its data from Settings

5. Subscription Pricing, Billing, and Payment Obligations

5.1 Pricing Structure and Currency

• All subscription fees are denominated and charged in British Pounds Sterling (GBP, £)
• We currently operate without VAT registration. Should we become VAT-registered in the future, all subscribers will receive advance notification, and applicable VAT will be added to subscription prices in accordance with UK tax regulations
• We offer two subscription tiers, Core and Ultimate, each providing different feature sets, access levels, and capabilities as detailed on our pricing page. Ultimate is capped: when it is full, it closes to new subscribers until capacity is available again
• Subscription prices are subject to change, but any price increases will not affect your current billing cycle and will only apply to subsequent renewal periods. We will give you at least 30 days' written notice (by email or Discord) before any price increase takes effect

5.2 Payment Processing and Authorization

• All payment transactions are securely processed through Stripe, a PCI DSS Level 1 certified payment processor. We do not store, process, or have access to your complete payment card information
• Automatic Recurring Billing: Your subscription will automatically renew at the conclusion of each billing period (monthly or quarterly, depending on your selected plan) unless you cancel your subscription prior to the renewal date
• By subscribing, you expressly authorize us to charge the payment method you have on file for the applicable subscription fee at the beginning of each billing cycle
• You are responsible for maintaining current, valid payment information. Failure to update expired or invalid payment methods may result in service suspension or cancellation
• If a payment attempt fails due to insufficient funds, expired card, or other payment method issues, we reserve the right to suspend your subscription immediately until payment is successfully processed
• Failed renewal payments: if a renewal payment fails, your access ordinarily continues while we retry the payment method on file — for up to seven days from the first failed attempt, or 48 hours where the card issuer or payment provider has indicated that the payment must not be retried, or 24 hours for the first charge after a free trial. We will tell you by Discord message and by email that the payment failed and when that period ends. You can stop any further attempts at any time by paying the outstanding invoice or by cancelling from the Billing page on our website. Cancelling during that period ends your subscription immediately, the unpaid invoice is cancelled (voided) and nothing is charged. If the period ends with the invoice still unpaid, your subscription is cancelled, the unpaid invoice is voided and no further amount is owed for it

5.3 Cooling-Off Period Waiver (UK Consumer Rights)

Under UK consumer protection law, you normally have a 14-day cooling-off period to cancel a subscription service and receive a full refund. However, this right may be waived when:

• You request immediate access to digital content and that access begins before the end of the cooling-off period
• You explicitly acknowledge and agree to waive your cooling-off rights

By subscribing to Resell Reserve and completing the account linking process (which immediately grants you access to our Discord server, monitoring tools and automated purchasing features), you expressly acknowledge and agree that:

Immediate Access and Waiver Agreement

Upon successful payment and account linking, you immediately receive full access to all features and tools associated with your subscription tier. This immediate access begins before any cooling-off period could expire.

By subscribing, linking your account, and accessing the Service, you explicitly acknowledge and agree that you are waiving your statutory 14-day cooling-off right under UK consumer protection law (Consumer Contracts Regulations 2013) for this digital content subscription service. You understand that this waiver is valid because you have requested and received immediate access to the Service, and you will not be entitled to a refund under the cooling-off period provisions.

5.4 Affiliate Programme

Resell Reserve operates an affiliate programme that allows members to earn commission by referring new paying subscribers. Key terms:

• Commission: Affiliates earn 20% recurring commission on subscription revenue from referrals who subscribe using their unique affiliate link or code
• Payment: Commissions are paid monthly, subject to minimum payout thresholds and our affiliate terms as communicated in Discord
• Eligibility: Participation in the affiliate programme is subject to our approval and compliance with these Terms and any additional affiliate guidelines we publish
• Modification: We reserve the right to modify, suspend, or discontinue the affiliate programme at any time, with reasonable notice where practicable

Full affiliate terms and setup instructions are available in our Discord server. By participating, you agree to any additional affiliate-specific terms we provide.

5.5 Payment Disputes and Chargeback Policy

Nothing in these Terms removes or limits your statutory right to raise a payment dispute with your bank or card provider under the Consumer Credit Act 1974 or applicable chargeback schemes. However, we ask that you contact our support team first to allow us to resolve the matter directly.

• Contact Us First: We strongly encourage all users to contact our support team directly via Discord ticket or email before initiating any formal payment dispute. We are committed to resolving legitimate billing issues promptly and fairly
• Fraudulent Chargebacks: Where a chargeback is demonstrably fraudulent or unwarranted (for example, where the Service was delivered as described and the user has not contacted us to raise a concern), we reserve the right to suspend or terminate the account and to provide evidence of service delivery to the relevant payment processor
• Legitimate Disputes: If you have a genuine billing concern, please reach out via our Discord server or at support@resellreserve.co.uk and we will work with you to resolve it

5.6 Reframe Credits and Credit Packs

Reframe works on credits, and one credit is one render.

• Included credits: Ultimate includes a monthly allowance of credits. The allowance is replaced, not added to, at each renewal — allowance credits you have not used expire when the billing period ends and do not roll over
• Welcome credits: A member whose plan includes no monthly allowance receives three credits once, on first sign-in, to try Reframe. They do not expire and are not repeated
• Credit packs: You can buy additional credits in packs at the prices shown in Reframe. Purchased credits do not expire
• Spending order: Allowance credits are spent before purchased credits
• Failed renders: If a render fails, its credit is returned to your balance automatically. A finished render is a completed supply of digital content; disliking the result is not grounds for a refund, and you can run it again with different settings using another credit
• No cash value: Credits cannot be exchanged for money or transferred to another account, and are used only for renders
• Immediate supply: Credit packs are digital content supplied to your account immediately after payment. Section 5.3 on the cooling-off period applies to them

6. Refund Policy and Payment Finality

6.1 Your Statutory Rights

Nothing in this refund policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection law. If the Service is not provided with reasonable care and skill, or materially differs from its description, you may be entitled to a remedy under UK law. We will always honour our legal obligations regardless of the policies set out below.

6.2 Core Break-Even Guarantee

Core subscriptions carry a break-even guarantee: if your first month on Core does not pay for itself, we refund that month in full.

The guarantee is conditional. Its full terms — what you need to have done, what "pays for itself" means, how to claim and the window for claiming — are published at resellreserve.co.uk/guarantee and form part of these Terms. Nothing in this Section limits your statutory rights under Section 6.1.

6.3 General Refund Policy

Subject to your statutory rights under Section 6.1 and the Core break-even guarantee in Section 6.2, subscription payments are generally non-refundable. We do not provide refunds, credits, or reimbursements for any portion of a billing period based on change of mind or reduced usage.

When you cancel your subscription, you will retain full access to all paid features and tools until the conclusion of your current billing period. No prorated refunds are available for the remaining days, weeks, or months of your billing cycle.

6.4 Circumstances Where Refunds May Be Considered

In addition to your statutory rights, we may at our discretion consider refund requests in the following circumstances:

Potential Refund Scenarios (Discretionary):

• The Service was not provided with reasonable care and skill, and the deficiency materially affects your ability to use the Service as intended
• The Service materially differs from its description at the time of purchase in a way that significantly impacts functionality
• Duplicate charges occurred due to technical errors or system malfunctions on our part
• Refund is required by applicable law or court order

Refunds Will NOT Be Provided For:

• Change of mind, buyer's remorse, or simply deciding you no longer want the Service after purchase and initial use, except where the Core break-even guarantee in Section 6.2 applies
• Dissatisfaction with the Service when it has been delivered as described and functions as advertised
• Failure to achieve desired business results, profit expectations, sales targets, or financial outcomes
• Poor performance of your reselling business, inability to find profitable items, or market conditions affecting your success
• Missing out on a listing to another buyer. The Service alerts you to listings and, where you use the automated purchasing tools, attempts the purchase for you; it does not reserve items and cannot guarantee that you will be the buyer. Other buyers, some using automated tools of their own, compete for the same listings, and the outcome also depends on the time of day, how quickly you act and the third-party platform's checkout at that moment. Not securing an item, however often it happens, is not a failure of the Service
• Reframe renders that completed but you did not like. A failed render returns its credit automatically; a finished one is the service delivered
• Reframe credit packs once the credits have been added to your account, other than where the law requires a refund
• Subscription cancellations (you retain access until your billing period ends, which is the extent of any "refund")
• Account suspensions, restrictions, or terminations resulting from violations of these Terms or our community guidelines
• Third-party platform changes, restrictions, or account bans (e.g., Vinted account issues, Discord limitations)
• Technical issues that are resolved within a reasonable timeframe or that do not substantially prevent Service use

6.5 Refund Request Process

To submit a refund request, please contact our support team via a Discord support ticket (our Discord server) or by email at support@resellreserve.co.uk. Please include your Discord username, subscription tier, transaction details, and the reason for your request. We will review your request and respond within 5–7 business days. Requests relating to your statutory rights under the Consumer Rights Act 2015 will be assessed accordingly and are not subject to our general discretion.

7. Subscription Cancellation Policy

7.1 Cancellation Rights and Methods

You have the right to cancel your subscription at any time, for any reason, with no cancellation fees or penalties. You may cancel through any of the following methods:

• From the Billing page on our website: sign in with Discord, open Billing and choose Cancel. You may be offered a discount to stay first, and you can decline it
• Opening a support ticket in our Discord server and requesting cancellation

7.2 Cancellation Effective Date and Access Continuation

IMPORTANT: When you cancel your subscription, the cancellation is processed immediately, but your access to all paid features, tools, and resources continues uninterrupted until the end of your current billing period.

• No Immediate Termination: Cancellation does not result in immediate loss of access. You will retain full use of all subscription features until your paid billing period expires
• No Future Charges: Once cancelled, no further subscription fees will be charged to your payment method. Your subscription will simply expire at the end of your current billing cycle
• Full Feature Access: During the remainder of your billing period, you maintain complete access to all tools, features, and resources associated with your subscription tier
• Automatic Role Removal: At the conclusion of your billing period, your Discord role will be automatically removed, and all paid feature access will cease

This policy ensures you receive the full value of the billing period you have already paid for, regardless of when during that period you choose to cancel.

7.3 Reactivation

If you cancel your subscription but later wish to reactivate it, you may do so from the Billing page at any time before your current billing period ends. Reactivation will restore automatic renewal for future billing cycles. If your subscription has already expired, you will need to subscribe anew through our standard subscription process.

8. Prohibited Conduct and Activities

The following activities and behaviors are strictly forbidden and will result in immediate account termination without refund:

• Unauthorized Account Sharing: Transferring, lending, selling, or otherwise allowing any third party to access or use your subscription, account credentials, or Discord role privileges
• Content Distribution: Copying, screenshotting, recording, sharing, distributing, or publicly displaying any paid guides, exclusive content, proprietary methodologies, or educational materials from our platform
• Payment Fraud: Using fraudulent payment methods, initiating unwarranted chargebacks, engaging in payment disputes without prior contact with our support team, or any other form of payment-related fraud
• Community Disruption: Engaging in spam, harassment, discrimination, hate speech, toxic behavior, or any conduct that creates a hostile environment within our Discord community
• Unauthorized System Access: Attempting to gain access to features, data, or systems for which you are not authorized, including hacking, exploiting vulnerabilities, or circumventing access controls
• Reverse Engineering: Attempting to decompile, disassemble, reverse engineer, or extract source code, algorithms, or proprietary methodologies from our tools or systems

Violation of any prohibited activity will result in immediate, permanent account termination with no opportunity for appeal, no refund of any payments, and potential legal action where appropriate.

9. Limitation of Liability and Risk Allocation

To the maximum extent permitted by applicable UK law, including the Consumer Rights Act 2015, we exclude and limit our liability as follows:

Exclusion of Indirect and Consequential Losses

We are not liable for any indirect or consequential losses, including loss of profit, revenue, business opportunities, data, or goodwill — whether or not such losses were foreseeable.

No Liability for Business Decisions or Outcomes

We're not liable for losses from your business decisions or reselling activity. That includes purchasing decisions, pricing, inventory choices, sales performance, or profit margins. We provide tools and information — we don't guarantee any particular business outcome.

No Refunds for Poor Business Performance

If your reselling doesn't go as planned, that's not something we're liable for. Refunds won't be given because the business results didn't meet your expectations. The Service is provided as-is.

No Guarantee of Purchase Success

The Service is a monitoring and alerting tool with optional automated purchasing. It does not reserve items and cannot guarantee that any alert results in a completed purchase. Other buyers, including ones using automated tools, compete for the same listings, and outcomes vary with the time of day, the speed of your response and the third-party platform's checkout at that moment. We are not liable for any listing you do not secure, and no refund, credit or compensation is available on that basis.

Third-Party Platform Limitations

We're not responsible for actions by third-party platforms — including Vinted, Discord, or Stripe. That covers bans, policy changes, API changes, outages, or anything else they do that affects how our tools work.

Third-Party Account Bans and Restrictions

We are not liable for account bans or restrictions imposed by third-party platforms like Vinted. These are outside our control and don't constitute a failure of our Service. No refunds will be issued for third-party account issues.

Market and Economic Conditions

We're not liable for market conditions, product availability, price changes, or any other external factors that affect your reselling business or our tools' effectiveness.

Legal Limitations:

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be lawfully excluded or limited under applicable UK law, including the Consumer Rights Act 2015.

10. Service Availability, Uptime, and Downtime Compensation

We don't guarantee 100% uptime. The Service can go down for maintenance, updates, third-party outages, or other reasons outside our control.

10.1 Extended Downtime Compensation Policy

If things go seriously wrong, here's how we handle it:

• Compensation Threshold: If substantially all core subscription features become unavailable for more than 2 consecutive days (48 hours), we may, at our sole discretion, provide compensation
• Compensation Method: Compensation may take the form of an extension of your subscription period, or a discount on your next payment, equivalent to the downtime duration beyond the 2-day threshold
• Calculation Basis: Compensation is calculated on a per-day basis for each full 24-hour period of downtime exceeding the initial 2-day threshold
• Discretionary Nature: The decision to provide compensation, the amount of compensation, and the method of compensation are entirely at our sole discretion. Compensation is not guaranteed, even if downtime exceeds 2 days
• Non-Transferable: Compensation has no cash value, cannot be exchanged for a monetary refund, and cannot be transferred to other accounts
• Exclusions: Compensation does not apply to: scheduled maintenance (with advance notice), planned updates, events outside our reasonable control (force majeure), third-party platform outages, or partial feature unavailability

To be eligible for compensation consideration, you must contact our support team and provide details of the downtime period you experienced. We will review requests on a case-by-case basis.

10.2 Third-Party Service Dependencies

Our Service depends on third-party platforms and providers — Discord, Vinted, eBay, Stripe, and the hosting and AI model providers behind our website, Reframe and the AI tools. We're not liable for outages, changes, or disruptions on their end that affect our functionality.

11. Intellectual Property Rights and Ownership

Everything in and around the Service — our Discord content, website, code, algorithms, monitoring systems, automation tools, guides, logos, trademarks, and all other content (collectively, "Proprietary Materials") — belongs to Resell Reserve or our licensors.

This includes:

• Proprietary monitoring algorithms, detection systems, and automation technologies
• All educational content, guides, tutorials, methodologies, and instructional materials
• Brand elements, visual designs, user interface components, and graphic assets
• Trade secrets, confidential information, and proprietary business methods
• Source code, software architecture, database schemas, and technical implementations

You're granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own reselling activity. You may not copy, distribute, modify, sublicense, or exploit any Proprietary Materials without our written permission. Reverse engineering or attempting to extract source code from our systems is prohibited and may result in legal action.

12. Account Termination and Suspension

We reserve the right to suspend, restrict, or permanently terminate your account and access to the Service for any of the following reasons. Where reasonably practicable and the circumstances permit, we will provide notice and an opportunity to resolve the issue before taking action. For serious violations (fraud, security threats, illegal activity), we may act without prior notice.

• Violation of any provision of these Terms of Service or our community guidelines
• Engagement in fraudulent, illegal, or unauthorised activities
• Demonstrably fraudulent payment disputes or deliberate payment fraud
• Abuse, harassment, or harmful conduct directed toward other users or our team members
• Attempting to compromise the security, integrity, or operation of our Service or systems
• Any other conduct that poses a genuine threat to the Service, community, or other users

Upon termination, your right to access and use the Service ceases. We may delete or permanently remove your account and associated data in accordance with our Privacy Policy and data retention practices.

Consumer Rights: If your account is terminated for reasons other than a breach of these Terms on your part, you may be entitled to a pro-rata refund of any unused portion of your current billing period under the Consumer Rights Act 2015. Nothing in this clause limits your statutory rights under applicable UK consumer protection law. Terminations resulting from your own breach of these Terms will not attract a refund.

13. Governing Law, Jurisdiction, and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Before taking any formal legal steps, please contact us first. Most issues can be sorted out directly, and we'd rather do that than go to court.

14. Modifications to These Terms

We may update these Terms at any time. If we make material changes, we'll let you know — via Discord, email, or a notice on the website. Continuing to use the Service after changes means you accept the updated Terms. If you don't agree, cancel your subscription and stop using the Service.

15. Contact Information and Support

For questions, concerns, disputes, or requests regarding these Terms of Service, please contact us through the following channels:

Email: support@resellreserve.co.uk

Discord: Open a support ticket in our Discord server.

We aim to respond to all inquiries within 5–7 business days. For urgent matters, Discord tickets typically receive a faster response. For formal legal or data protection matters, please use the email address above.

By using Resell Reserve, you agree to these Terms. If you don't agree, stop using the Service.